Policies

Terms and Conditions

General information
Loveco designs, develops and sells functional and reusable products with a focus on sustainable lifestyles for people and the environment. High product quality and 100% satisfied customers is something we strive for. Do not hesitate to contact us with any questions. Send an email to loveco@lovecosweden.com with your case and your contact details and we will be in touch shortly.

Loveco is a small family business that, with a lot of love, designs and sells reusable products for you and your child. You will find us in the town of Motala.

Payment
All prices are in Swedish kronor (SEK) and include 25% VAT. We reserve the right, without prior notice, to adjust prices.

Delivery
When the order is received by us, an order confirmation is sent to the email you specified. A new confirmation will come when the package has been sent and is on its way. Finished items are shipped as quickly as possible, usually within 2-5 days. Orders placed on weekends are shipped no earlier than the following non-holiday day.
The shipping cost is SEK 59 and free shipping within the Sweden is offered from SEK 999. Shipping in Europe at 149 sek and free shipping from SEK 1500.
If you partially return one or more items from a free shipping order that causes the order value to fall below the limit for free shipping, the shipping cost will be deducted from the return amount.
In the event of unclaimed packages, extended layover time and changed delivery location or recipient name, the recipient will be charged SEK 250. The amount may be deducted from the return amount (if any).

Right of withdrawal and return
According to the Distance Contracts Act, you as a customer have a 14-day right of cancellation and right of return that applies from receipt of the goods. The goods must be in unused condition and in their original undamaged packaging. Notify the return to loveco@lovecosweden.com with name, e-mail address, order number and which goods the matter applies to. You are responsible for return shipping, delivery and condition of the products after return (the products should be sent well packaged). Should the item be used or damaged, we reserve the right to deduct an amount corresponding to the decrease in value compared to the item's original value.
The right of withdrawal does not apply if:
• Custom-made products that have been tailored especially for you with or without a clear personal touch according to your wishes.
• Hygiene products that cannot be resold for health or hygiene reasons. This includes cloth diapers, inserts, cloth diapers, etc.

Complaints and wrong product
Should the product be damaged or shipped incorrectly, we undertake to rectify the fault free of charge in accordance with consumer protection legislation. Complaints must be made immediately after the defect/deviation has been discovered and return approval must be awaited before parcels are dispatched. When the goods arrive, we undertake, in accordance with the Consumer Protection Act, to remedy the fault free of charge or offer an equivalent product. If the problem is not rectified or a similar product is delivered, we will refund you for the product in accordance with legislation. In the case of approved complaints, we are responsible for the return shipping. If it turns out that the product is not faulty, we reserve the right to refuse a complaint.
We are not responsible for indirect damages and are not responsible for unexpected or unforeseeable events outside the company's control (Force Majeure). Such examples can be labor conflict, war, fire wave, authority decision, etc.
We follow the General Complaints Board's recommendations.

Personal data
When you order goods from us, you provide personal data such as name, address, e-mail and/or telephone number. In connection with the order, you agree that we store your personal data in our system so that we can send the order and offer the best service. Your personal data is handled in accordance with the GDPR (Data Protection Regulation).

Cookies
According to the Electronic Information Act, visitors to a website for privacy purposes must be informed that cookies are being used. The information from cookies makes it possible to follow a user's browsing.

Product information
We reserve the right against possible printing errors and the final sale of products in our range. The images of the products are exemplary and we do not guarantee that the images reflect the exact appearance of the products, but we try our best to expose the products as accurately as possible.